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Forgot password , not getting any email from ruby gem for verification & resetting the password

Jiji k's Avatar

Jiji k

03 Aug, 2020 08:06 AM

I forgot the password of my account . My email id - [email blocked]. But now while clicking the forgot password , after entering my mail id & reset password option, i am not getting any email to reset it with reset link. I want to modify one gem, which is already published with my account. Please help me

  1. Support Staff 1 Posted by sonalkr132 on 24 Aug, 2020 06:36 AM

    sonalkr132's Avatar

    Hi Jiji,

    Sorry about the delay in response. Your mail server is blocking us:

    blocked ; Mail from 149.72.68.165 blocked using Trend Micro Email Reputation database. Please see <http://www.mail-abuse.com/cgi-bin/lookup?\149.72.68.165

    I have filed a request to remove our IP address from the link mentioned. In the meantime, do you think you specifically whitelist 149.72.68.165 on your mail server or use a different email?

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