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Account acces

team-chef's Avatar

team-chef

27 Jul, 2020 09:32 AM

Hello,

I'm having a problem with a rubygem account access.

My current problem is can't log has owner on project https://rubygems.org/gems/lrc_handler

This project was created by a former employee of the company, pierre deprey wich mail was [email blocked], i have access to his mail accont so i try the process forget your password with this mail adresse and with [email blocked] too, but i never receive mail de reset password.

We have to push a new version of this gem, is it possible someone help me ?

Regard's
Grégory Roger

  1. Support Staff 1 Posted by Colby on 27 Jul, 2020 10:52 AM

    Colby's Avatar

    Hi Grégory,

    I can see that our email system flagged [email blocked] due to the number of email bounces. I have gone ahead and reset that flag. If you perform a password reset again you should receive the email.

    Thanks.

  2. 2 Posted by team-chef on 27 Jul, 2020 03:56 PM

    team-chef's Avatar

    Hello,

    Thanks Colby, it works good.

    Regard's
    Grégory

  3. Colby closed this discussion on 30 Jul, 2020 07:26 AM.

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