Confirmation e-mail for signup is not received

Felix Kronlage's Avatar

Felix Kronlage

02 Jan, 2019 08:22 AM


I've tried creating an account for myself. For two different e-mail addresses, I've not received the confirmation e-mail (the e-mail does NOT contain any uppercase characters).
I've tried to use the resend option, but that did not help either. One of the e-mail addresses I've used is '[email blocked]'.

thanks & regards,


  1. 1 Posted by Mark Wilkinson on 02 Jan, 2019 12:10 PM

    Mark Wilkinson's Avatar

    I can confirm this - same scenario. I have tried using two different email addresses and the confirmation email never arrives. Password reset emails similarly do not arrive.

    This has been a problem for at least 2 months, since that was when I first tried to create an account.

    Hope this gets fixed soon!


  2. 2 Posted by eeddaann on 03 Jan, 2019 09:22 PM

    eeddaann's Avatar

    happen to me too :(

  3. Support Staff 3 Posted by sonalkr132 on 04 Jan, 2019 11:21 AM

    sonalkr132's Avatar

    Hi guys,

    Sorry to hear that you are having trouble signing up. Please make sure you have checked your spam folder.
    Also, please open separate private tickets with email you used to sign up so that we can crosscheck things on our side.

  4. 4 Posted by Felix Kronlage on 05 Jan, 2019 03:32 PM

    Felix Kronlage's Avatar

    indeed - can be resolved ;)
    Sorry for the noise - did not check the junk mail.

  5. kerrizor closed this discussion on 05 Jan, 2019 04:41 PM.

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