problems accessing gems

Kurt's Avatar


13 Nov, 2018 01:52 AM

Hi -- After rebooting my machine, running bundle install fails as rubygems doesn't seem to be responding...

byofuel@MBP-mid15-2 tonicapi (master %)]$ bundle install
Fetching source index from

Retrying fetcher due to error (2/4): Bundler::HTTPError Could not fetch specs from^C[

byofuel@MBP-mid15-2 tonicapi (master %)]$ ping PING ( 56 data bytes 64 bytes from icmp_seq=0 ttl=56 time=14.432 ms 64 bytes from icmp_seq=1 ttl=56 time=12.969 ms
Thinking perhaps my bundler gem was outdated, I tried:
[byofuel@MBP-mid15-2 tonicapi (master %)]$ gem list bundle --remote


[byofuel@MBP-mid15-2 tonicapi (master %)]$
[no response was received]
  1. Support Staff 1 Posted by kerrizor on 08 Dec, 2018 06:18 PM

    kerrizor's Avatar

    Thanks for writing us. Is this still an issue for you? Unfortunately, I'm unable to reproduce this, and have seen no information about any outages around the time you initially wrote in.

  2. kerrizor closed this discussion on 08 Dec, 2018 06:18 PM.

  3. Kurt Snyder re-opened this discussion on 08 Dec, 2018 06:24 PM

  4. 2 Posted by Kurt Snyder on 08 Dec, 2018 06:24 PM

    Kurt Snyder's Avatar

    It has since started working again with no changes on my side. It
    seems every year or so there is this kind of outage with
    and nothing to do but wait up to several days until it works again,
    since there are no other options for troubleshooting. Some of these
    outages in past years that take days to resolve are well documented on
    various forums.
    *Alina Vision*
    Skype: ksnydera

  5. Support Staff 3 Posted by kerrizor on 08 Dec, 2018 06:47 PM

    kerrizor's Avatar

    I understand your frustration, however we've had no reportage outages around the date you initially contacted us, and with no actionable information from you to follow up on, I'm sorry to say that all I can really do at the moment. I'm glad its working for you now!

  6. kerrizor closed this discussion on 08 Dec, 2018 06:47 PM.

  7. Kurt Snyder re-opened this discussion on 08 Dec, 2018 08:54 PM

  8. 4 Posted by Kurt Snyder on 08 Dec, 2018 08:54 PM

    Kurt Snyder's Avatar

    Next time it happens, what info should I capture for you?

    *Alina Vision*
    Skype: ksnydera

  9. Support Staff 5 Posted by kerrizor on 15 Dec, 2018 01:10 AM

    kerrizor's Avatar

    Reporting that it is occurring is the first step, and we'll follow up as best we can from there. Most issues we've seen clear themselves shortly, as they're an issue between you and the CDN, not

    Thanks again for contacting us, and hopefully you won't see this again anytime soon (I myself in 10 years have never had connectivity problems outside of an outage incident.. I'm either very lucky, or you're very unlucky in this regard! :) )

  10. kerrizor closed this discussion on 15 Dec, 2018 01:10 AM.

  11. Kurt Snyder re-opened this discussion on 15 Dec, 2018 01:24 AM

  12. 6 Posted by Kurt Snyder on 15 Dec, 2018 01:24 AM

    Kurt Snyder's Avatar

    I do not accept your misplaced hope and vague wave handing that
    somehow this problem is just going to go away. Since when does
    technology work that way? Each time this has happened to me it has
    taken days to fix itself, and there are no tools or insight to try to
    understand the cause.
    You blame the CDN, but who sets that up and manages it for reliability?
    Is there really no curiosity about the root cause here?
    Your site's status report clearly does not reflect reality for all users
    and that doesn't seem to concern you. After selling a client on the
    virtues of Ruby, it's painful to have explain to them why there is zero
    information on the outage of a critical component of the ecosystem.
    Perhaps I am unlucky but I have met more than a few other Ruby
    developers with similar experiences. Our whole startup was out of
    commission in regards to Ruby work for days once and just as now, no one
    could get any answers and we were summarily ignored by
    Of course, if you don't want to understand the problem and dismiss
    reports like mine as aberrations not worthy of attention, you will
    safely stay in your own bubble of believing that everything is ok.

    *Alina Vision*
    Skype: ksnydera

  13. Support Staff 7 Posted by indirect on 15 Dec, 2018 02:31 AM

    indirect's Avatar

    Hi Kurt. As you can read in the code of conduct insulting or derogatory comments are not tolerated anywhere that is part of the project. Your post violates the code of conduct, so this is your single warning. If you continue after this warning, you'll be blocked from the repos and this helpdesk system for one week.

  14. 8 Posted by Kurt Snyder on 15 Dec, 2018 02:39 AM

    Kurt Snyder's Avatar

    Clearly I have hit a nerve speaking the truth about your organization
    wanting to avoid exploring unpleasant facts about problems with the
    site. There is no insult in my words, just honest criticism, which you
    clearly can't handle.
    Please ban me from your bubble by all means.

    *Alina Vision*
    Skype: ksnydera

  15. Support Staff 9 Posted by indirect on 15 Dec, 2018 02:45 AM

    indirect's Avatar

    I'm disappointed that you would rather be banned than cooperate with our support team to resolve your issue with the extremely valuable service that you receive for free, but it's your choice. Good luck finding an alternative to RubyGems.

  16. indirect closed this discussion on 15 Dec, 2018 02:45 AM.

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