Did not receive confirmation email

Tilal Ahmad's Avatar

Tilal Ahmad

12 Mar, 2018 05:09 AM


I am trying to sign up, but I'm not getting confirmation email. Even I tried to resend confirmation email option number of times but no success. I will appreciate it if you please do the needful. Thanks

  1. 1 Posted by Tilal Ahmad on 22 Mar, 2018 08:40 AM

    Tilal Ahmad's Avatar

    Waiting for any help!

  2. Support Staff 2 Posted by kerrizor on 04 May, 2018 06:14 PM

    kerrizor's Avatar

    Hi! Sorry for the late response, but I hope I can help you out.

    • Is this still an issue?
    • Can you retrigger an email successfully now?
    • Have you checked all the usual suspects, such as spam folders?
  3. 3 Posted by Tilal Ahmad on 09 May, 2018 04:57 PM

    Tilal Ahmad's Avatar

    Thanks for your reply. Yes issue is still not resolved. I am using my exchange email via gmail. After a week or two of sign up, I noticed the confirmation email in exchange spam folder. Unfortunately I could not check it earlier.

    Later I tried resend confirmation email option many times, but it is not generating any email. Even no email in spam folder as well. We would be thankful for any help in this regard.

  4. Support Staff 4 Posted by kerrizor on 19 May, 2018 03:26 PM

    kerrizor's Avatar

    Can you please provide me with the email you'd like to have on your account, as well as your rubygems.org profile name?

  5. 5 Posted by Tilal Ahmad on 21 May, 2018 03:46 AM

    Tilal Ahmad's Avatar

    Thanks for the reply. Please have the required details and do the needful.

    user/profile name : groupdocscloud
    emailid: [email blocked]

  6. 6 Posted by Tilal Ahmad on 21 May, 2018 01:06 PM

    Tilal Ahmad's Avatar

    Hi Kerrizor,

    Thanks for the reply. I have already replied in the support forum, however please find the required details via email as well. Thanks

    email id: [email blocked]<mailto:[email blocked]>
    profile/user name: groupdocscloud


  7. Support Staff 7 Posted by kerrizor on 23 May, 2018 11:17 PM

    kerrizor's Avatar

    I have manually resent the confirmation email. Please let me know if/when you received it, and please do check any spam filters you may have in place!

  8. 8 Posted by Tilal Ahmad on 25 May, 2018 05:37 AM

    Tilal Ahmad's Avatar

    Thanks for your continuous support. I am afraid we have still not received confirmation email either in inbox or spam folder.

  9. Support Staff 9 Posted by kerrizor on 27 May, 2018 09:57 PM

    kerrizor's Avatar

    Ok.. I've manually marked it as confirmed.

  10. kerrizor closed this discussion on 27 May, 2018 09:57 PM.

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