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inactive user policy

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viking

12 May, 2011 03:20 PM

Hi,

Do you have an inactive user policy?

Thanks,
Jeremy

1. 2 Posted by Kent Cowgill on 12 May, 2011 03:25 PM

   

   I wonder if you're asking this because you suddenly find yourself with a need to login, but unable to retreive your password with "Forgot your password?" because it can't find an account with your address?

   Because that's exactly what happened to me.

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2. 3 Posted by cwalquist on 12 May, 2011 03:26 PM

   

   Good question, I would also like to know; I was quite sure I had created a profile, but have been unable to find it.

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3. Support Staff 4 Posted by Nick Quaranto on 27 May, 2011 12:12 AM

   

   Hi there,

   We don't have a policy on inactive users...not sure what folks are asking here. Do you need passwords reset, and if so what handle or email?

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4. 5 Posted by cwalquist on 27 May, 2011 04:16 PM

   

   I believe the issue is that we were sure we had created a profile, but were unable to persuade the site that it had seen us before. At least, that's what seemed to happen in my case. None of my normal logins or emails were recognized.

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5. Support Staff 6 Posted by Nick Quaranto on 12 Jun, 2011 04:49 PM

   

   Hi, so now I'm confused since several people have replied to this post. If you need something specific done with your account, please open a new private issue and we'll handle it there. I haven't heard of any other login issues being reported.

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6. Nick Quaranto closed this discussion on 12 Jun, 2011 04:49 PM.

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