Problem with email registration and forgotten password

chinog9's Avatar

chinog9

20 Aug, 2011 11:34 PM

Hello, I'm not sure that I am registered at rubygems, so I started by filling out the Sign up form, but when I submit it I get an "email already been taken" validation error. After I got that error I went to the "Forgotten Password" form and enter the same email that I used at sign up, but I get a "Uknown email" error, so now I can't Sign in neither Sign up. Can someone help me out please!?

Thanks in advance

  1. Support Staff 2 Posted by Gabriel Horner on 25 Aug, 2011 04:32 AM

    Gabriel Horner's Avatar

    What browser? I'm not seeing an existing user with your email or username. Could you try again on a different browser?

  2. 3 Posted by chinog9 on 25 Aug, 2011 02:15 PM

    chinog9's Avatar

    I've tried on:

    Windows
    - IE 8 - Chrome

    Mac
    - Chrome - Safari - Firefox

    I used the email [email blocked] and the handle chinog9

    Thanks but I still need help with this problem

  3. Support Staff 4 Posted by Gabriel Horner on 26 Aug, 2011 03:30 AM

    Gabriel Horner's Avatar

    The reason you're getting email has already been taken is because the user Chinog9 exists with [email blocked] . Try resetting your password with the capitalized email.

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