tag:help.rubygems.org,2010-01-19:/discussions/problems/34288-problems-accessing-gemsRubyGems.org: Discussion 2018-12-15T04:12:40Ztag:help.rubygems.org,2010-01-19:Comment/464877902018-12-08T18:18:40Z2018-12-08T18:18:40Zproblems accessing gems<div><p>Thanks for writing us. Is this still an issue for you? Unfortunately, I'm unable to reproduce this, and have seen no information about any outages around the time you initially wrote in.</p></div>kerrizortag:help.rubygems.org,2010-01-19:Comment/464877902018-12-08T18:24:49Z2018-12-08T18:24:50Zproblems accessing gems<div><p>It has since started working again with no changes on my side. It<br>
seems every year or so there is this kind of outage with rubygems.org<br>
and nothing to do but wait up to several days until it works again,<br>
since there are no other options for troubleshooting. Some of these<br>
outages in past years that take days to resolve are well documented on<br>
various forums.<br>
<em>Alina Vision</em> <a href="http://www.alinavision.com">www.alinavision.com</a><br>
Skype: ksnydera</p></div>Kurt Snydertag:help.rubygems.org,2010-01-19:Comment/464877902018-12-08T18:47:10Z2018-12-08T18:47:10Zproblems accessing gems<div><p>I understand your frustration, however we've had no reportage outages around the date you initially contacted us, and with no actionable information from you to follow up on, I'm sorry to say that all I can really do at the moment. I'm glad its working for you now!</p></div>kerrizortag:help.rubygems.org,2010-01-19:Comment/464877902018-12-08T20:54:25Z2018-12-08T20:54:25Zproblems accessing gems<div><p>Next time it happens, what info should I capture for you?</p>
<p><em>Alina Vision</em> <a href="http://www.alinavision.com">www.alinavision.com</a><br>
Skype: ksnydera</p></div>Kurt Snydertag:help.rubygems.org,2010-01-19:Comment/464877902018-12-15T01:10:08Z2018-12-15T01:10:08Zproblems accessing gems<div><p>Reporting that it is occurring is the first step, and we'll follow up as best we can from there. Most issues we've seen clear themselves shortly, as they're an issue between you and the CDN, not <a href="http://rubygems.org">http://rubygems.org</a></p>
<p>Thanks again for contacting us, and hopefully you won't see this again anytime soon (I myself in 10 years have never had connectivity problems outside of an outage incident.. I'm either very lucky, or you're very unlucky in this regard! :) )</p></div>kerrizortag:help.rubygems.org,2010-01-19:Comment/464877902018-12-15T01:24:07Z2018-12-15T01:24:08Zproblems accessing gems<div><p>I do not accept your misplaced hope and vague wave handing that<br>
somehow this problem is just going to go away. Since when does<br>
technology work that way? Each time this has happened to me it has<br>
taken days to fix itself, and there are no tools or insight to try to<br>
understand the cause.<br>
You blame the CDN, but who sets that up and manages it for reliability?<br>
Is there really no curiosity about the root cause here?<br>
Your site's status report clearly does not reflect reality for all users<br>
and that doesn't seem to concern you. After selling a client on the<br>
virtues of Ruby, it's painful to have explain to them why there is zero<br>
information on the outage of a critical component of the ecosystem.<br>
Perhaps I am unlucky but I have met more than a few other Ruby<br>
developers with similar experiences. Our whole startup was out of<br>
commission in regards to Ruby work for days once and just as now, no one<br>
could get any answers and we were summarily ignored by rubygems.org.<br>
Of course, if you don't want to understand the problem and dismiss<br>
reports like mine as aberrations not worthy of attention, you will<br>
safely stay in your own bubble of believing that everything is ok.</p>
<p><em>Alina Vision</em> <a href="http://www.alinavision.com">www.alinavision.com</a><br>
Skype: ksnydera</p></div>Kurt Snydertag:help.rubygems.org,2010-01-19:Comment/464877902018-12-15T02:31:37Z2018-12-15T02:31:37Zproblems accessing gems<div><p>Hi Kurt. As you can read in the <a href="https://github.com/rubygems/rubygems.org/blob/master/CODE_OF_CONDUCT.md">RubyGems.org code of conduct</a> insulting or derogatory comments are not tolerated anywhere that is part of the RubyGems.org project. Your post violates the code of conduct, so this is your single warning. If you continue after this warning, you'll be blocked from the RubyGems.org repos and this helpdesk system for one week.</p></div>indirecttag:help.rubygems.org,2010-01-19:Comment/464877902018-12-15T02:39:54Z2018-12-15T02:39:54Zproblems accessing gems<div><p>Clearly I have hit a nerve speaking the truth about your organization<br>
wanting to avoid exploring unpleasant facts about problems with the<br>
site. There is no insult in my words, just honest criticism, which you<br>
clearly can't handle.<br>
Please ban me from your bubble by all means.</p>
<p><em>Alina Vision</em> <a href="http://www.alinavision.com">www.alinavision.com</a><br>
Skype: ksnydera</p></div>Kurt Snydertag:help.rubygems.org,2010-01-19:Comment/464877902018-12-15T02:45:14Z2018-12-15T02:45:14Zproblems accessing gems<div><p>I'm disappointed that you would rather be banned than cooperate with our support team to resolve your issue with the extremely valuable RubyGems.org service that you receive for free, but it's your choice. Good luck finding an alternative to RubyGems.</p></div>indirect