I can't edit my profile

Jillian Ratliff's Avatar

Jillian Ratliff

26 May, 2017 07:34 PM

When I click on "Edit Profile" it just redirects back to the default page. I need to update the profile picture and email address for the account and I can't.

  1. 1 Posted by Jillian Ratliff on 26 May, 2017 09:37 PM

    Jillian Ratliff's Avatar

    If anyone else is having this issue... I found a workaround. If you change the language to something other than English and then click on your profile > Edit Profile, it will take you to the correct page. Then just change the language back to English once you're on that page.

  2. Support Staff 2 Posted by Aditya Prakash on 28 May, 2017 02:07 PM

    Aditya Prakash's Avatar

    Hi Jillian,

    Thank you for reaching out. I am not able to reproduce your issue, ie clicking on Edit Profile takes me to edit profile page(even when language is English). If you are still having this issue, can you please provide further information about what browser you are using and what do you mean by the default page.

  3. 3 Posted by Jillian Ratliff on 30 May, 2017 08:42 PM

    Jillian Ratliff's Avatar

    I am using the most up to date version of Chrome. Now that I went back to try it again, the edit profile link takes me to the edit profile page, as expected. I’m not sure what changed but it’s working now.

  4. Aditya Prakash closed this discussion on 31 May, 2017 01:12 PM.

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