Can't reset password

Josh French's Avatar

Josh French

18 Apr, 2017 09:07 PM

Hello! Using the link provided in the reset-password email results in a "Please double check the URL or try submitting it again" message. (Hi Nick!)

  1. Support Staff 1 Posted by Aditya Prakash on 20 Apr, 2017 11:01 AM

    Aditya Prakash's Avatar

    Hi Josh,

    Password reset links expire after 15 minutes. It could be a possible reason you are seeing the error. Please re-request the password reset link and reset your password within 15 minutes.

  2. 2 Posted by Josh French on 21 Apr, 2017 12:22 AM

    Josh French's Avatar

    That was indeed the issue. Thanks! And maybe consider adding that info to
    the password reset email?


  3. Support Staff 3 Posted by David Radcliffe on 24 Apr, 2017 12:05 PM

    David Radcliffe's Avatar

    Good idea!

  4. David Radcliffe closed this discussion on 24 Apr, 2017 12:05 PM.

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