Can't reset password

Josh French's Avatar

Josh French

18 Apr, 2017 09:07 PM

Hello! Using the link provided in the reset-password email results in a "Please double check the URL or try submitting it again" message. (Hi Nick!)

  1. Support Staff 1 Posted by Aditya Prakash on 20 Apr, 2017 11:01 AM

    Aditya Prakash's Avatar

    Hi Josh,

    Password reset links expire after 15 minutes. It could be a possible reason you are seeing the error. Please re-request the password reset link and reset your password within 15 minutes.

  2. 2 Posted by Josh French on 21 Apr, 2017 12:22 AM

    Josh French's Avatar

    That was indeed the issue. Thanks! And maybe consider adding that info to
    the password reset email?

    Best,
    j

  3. Support Staff 3 Posted by David Radcliffe on 24 Apr, 2017 12:05 PM

    David Radcliffe's Avatar

    Good idea!

  4. David Radcliffe closed this discussion on 24 Apr, 2017 12:05 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

17 Jun, 2017 03:28 PM
14 Jun, 2017 05:55 PM
09 Jun, 2017 06:51 AM
06 Jun, 2017 09:22 AM
06 Jun, 2017 06:21 AM