Change account e-mail

André Ribeiro Camargo's Avatar

André Ribeiro Camargo

24 Mar, 2017 12:18 PM


I don't have anymore the e-mail [email blocked] and I would like to change it to [email blocked]

How to do it?

Thanks in advance,


  1. Support Staff 1 Posted by Aditya Prakash on 31 Mar, 2017 03:34 AM

    Aditya Prakash's Avatar

    Hi Andre,

    If you haven't lost access to your rubygems account, you can change your email address using our profile edit page:

  2. 2 Posted by André Ribeiro C... on 31 Mar, 2017 11:06 PM

    André Ribeiro Camargo's Avatar

    Hi, yes I can log in.

    But when I try to change the e-mail I need to retype my password and the
    system says it is invalid.

    Could you change the e-mail to [email blocked]?

  3. Support Staff 3 Posted by Aditya Prakash on 01 Apr, 2017 03:08 AM

    Aditya Prakash's Avatar

    I need to retype my password and the system says it is invalid.

    Do you not remember your password? Please try resetting your password by requesting a password reset link:

  4. 4 Posted by André Ribeiro C... on 01 Apr, 2017 10:58 AM

    André Ribeiro Camargo's Avatar

    I can sign in with my old 6 characters password.

    This is what is happing step by step:

    1. I access

    2. Replace the e-mail "[email blocked]" for "
    [email blocked]"

    3. Enter the old 6 characters password

    3.1. I receive:

    3 errors prohibited this user from being saved

    There were problems with the following fields:

       - Username must start with a letter and can only contain letters,
       numbers, underscores, and dashes
       - Username is too short (minimum is 2 characters)
       - Password is too short (minimum is 10 characters)

    4. Fill up username with "acamargo"

    5. Enter a new 14 characters password long

    5.1. Then I receive:

    This request was denied. We could not verify your password.

    It seems the password validation length changed and I got stuck with a
    invalid one.

    Any help is appreciated.

    Thanks for your time.

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