"Handle is invalid" error at sign-up

james's Avatar


23 Jul, 2010 01:09 AM

I tried to create an account, but got the error "Handle is invalid", with no other explanation of why, or what constitutes a valid handle.
How can I find out why my chosen handle ('Neurogami') is invalid, and what determines if a handle is valid?

  1. Support Staff 1 Posted by Nick Quaranto on 25 Jul, 2010 04:21 PM

    Nick Quaranto's Avatar

    Yeah, seems like we don't allow capitals for some reason:


    Filing an issue for this, I'll update this ticket once we've got it fixed. For now, just create an account with a different handle and tell me, then I'll update manually to Neurogami for you.

  2. 2 Posted by james on 25 Jul, 2010 06:23 PM

    james's Avatar

    Just tried it, and it works, thanks.

    What's odd is I *thought* I had tried this variation when I first had
    the issue, but perhaps not.

    Anyways, I'm signed up now. Thanks again.


  3. Support Staff 3 Posted by Nick Quaranto on 25 Jul, 2010 08:12 PM

    Nick Quaranto's Avatar

    I just deployed a fix for this a few moments after writing my last reply, so that's why :)

  4. Nick Quaranto closed this discussion on 25 Jul, 2010 08:12 PM.

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