Cannot update password (email no longer valid)

Reid MacDonald's Avatar

Reid MacDonald

30 Jul, 2014 01:36 AM

Hello,

Hoping you can help me. I cannot remember the password of my old account and cannot update the password as it points an old work email.

Account handle: reidmix
Old email: [email blocked]

Also, I'm using a different account, but I think you could merge it to the one I'd like to use (if possible).
Current account handle to merge: geminstallthat

I can provide additional information if needed.

Thank you in advance,
reid

  1. Support Staff 1 Posted by abby on 22 Aug, 2014 05:55 PM

    abby's Avatar

    Hi Reid,

    We went and looked at your profile and noticed that the gem in question has five owners on it. One thing that can be done here is this: please ask one of the other owners to
    add your new account (geminstallthat) to the gem. After that, from your new account, you should be able to make any edits that you'd like.

  2. abby closed this discussion on 22 Aug, 2014 05:55 PM.

  3. Reid MacDonald re-opened this discussion on 22 Aug, 2014 06:51 PM

  4. 2 Posted by Reid MacDonald on 22 Aug, 2014 06:51 PM

    Reid MacDonald's Avatar

    I’m not sure what gem you are talking about — what I really want is to log into my old account (reidmix).

    reid

  5. 3 Posted by Reid MacDonald on 22 Aug, 2014 07:06 PM

    Reid MacDonald's Avatar

    In fact, if the gem is keyword_prospector, a friend added me to that and I don't really work on it... I'm more interested in getting my original account back :)

    Thanks Abby,
    reid

  6. Support Staff 4 Posted by abby on 23 Aug, 2014 12:01 AM

    abby's Avatar

    Hi Reid,

    Thanks for the clarification -- sorry for the mixup. So we have gone ahead and recovered your reidmix account, but in doing so (since we're in a scenario where we don't have authorization from the email address listed on the account), we had to wipe all your ownerships on that account, which should just be keyword_prospector.

    We have set the password for reidmix to be the same password you use for your geminstallthat account.

    Once you have access to reidmix, if you want to add that account to the daylight gem, you can do so from the geminstallthat account.

    Hope this helps!

  7. 5 Posted by Reid MacDonald on 23 Aug, 2014 06:58 AM

    Reid MacDonald's Avatar

    You are awesome. Worked like a charm.

    Thank you,
    reid

  8. abby closed this discussion on 23 Aug, 2014 02:09 PM.

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